FAQ
When will you ship my order?
Orders are shipped on the next business day. All orders received on Friday after 12pm will be shipped on the following Monday. (Holidays excluded)
How long will it take to receive my order?
We utilize USPS and UPS Ground for shipping. Depending on your location, your order is anticipated to arrive within 1 to 5 business days from the shipping date.
Please note that delivery times are estimates only. Once the shipping courier collects your package, it is beyond our control. We encourage you to monitor your tracking number for any updates regarding the status of your shipment.
SHIPPING DURING THE HOLIDAYS
All orders received are promptly shipped on the following business day, with the exception of holidays. We schedule daily pickups for shipments. Transit times displayed on our website are provided by UPS and USPS and serve as estimates only.
We cannot assure the exact time of delivery and do not accept responsibility for any delays not attributable to our operations. Should you require your order to be delivered by a specific date, we recommend selecting a guaranteed shipping service available during the checkout process.
How do I track my order?
Once your order is prepared for shipping, you will receive an email from True Delicious containing your tracking number. By clicking on the tracking number provided, you will be able to monitor the progress of your shipment until it reaches its destination.
I haven't received the tracking number of my order. How do I get one?
Please fill out the form available on our support page. We will attend to your inquiry and respond to you at the earliest opportunity. Thank you for reaching out.
Where do I find the nutrition facts of your products?
All nutrition labels are located on the product page or in the photos of each single products right below the description.
There is problem with my order. What do I do?
Ensuring your satisfaction is our priority. Should you encounter any issues with your order, please reach out to us through our support page. We aim to address your concerns promptly, typically responding within 1-2 business day, excluding holidays.
Can I order by phone?
Unfortunately, we’re a small team and aren’t taking phone orders. Please place your order on our website. If you need help, reach us anytime through our support page. Our team will follow up during business hours (Mon–Fri, 9am–5pm PT, excluding holidays).
About free shipping
To qualify for complimentary shipping, your order total must meet or exceed $50 after any discounts have been applied. Should you apply a coupon code and your subtotal falls below $50, please consider adding additional items to meet the minimum purchase requirement.
Our free shipping service is fulfilled via USPS or UPS Ground, contingent upon the package's weight and destination address. Please note that transit times are approximate and not guaranteed.
Can I freeze your products?
reezing is okay for our biscotti/cookies, but please note the texture can change slightly after thawing (especially for more delicate cookies). Because our products have a naturally long shelf life of 3+ months, you usually don’t need to freeze them.
If you choose to freeze:
- Pack airtight (keep in the container or place in a freezer bag; press out excess air).
- Thaw at room temperature in the closed container to prevent condensation.
- Optional crisp-up: 300°F oven for 3–5 minutes, then cool before enjoying.
- We don’t recommend refrigeration (it can add moisture and affect texture).
What is the best way to store the biscotti and cookies?
Keep them in their container with the lid fully shut, stored in a cool, dark place (pantry/cupboard). Avoid heat, humidity, and direct sunlight.
Payments & Safety
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.
We accept payments from major credit card companies like Visa, Mastercard, and American Express.
Shipping & Delivery
Domestic shipping can take up to 5 business days.
Foreign shipping could take up to 14 business days.
Due to global supply chain challenges, shipping times could be longer than usual.
Shipping rates can vary depending on your region and are calculated at checkout.
Here are the full details of our Shipping Policy.
Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping..
Yes, we ship our products all over the globe.
Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.
A full list of all of our shipping areas can be found here.
If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.
Warranty & Repair
All our products are subject to quality control.
Our warranty provides a guarantee against manufacturer defects.
The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.
It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.
An extended warranty can be added to your products for an additional cost.
Please get in touch for more information about extended warranties.
The extended warranty could come at a different cost depending on the type of product and extended period.
Please get in touch for more information.
Returns & Refunds
Yes, we offer full and partial refunds.
Please enquire for more information about our Refund policy.
A refund request can be submitted within a month after the purchase is made.
In the case when the product and packaging are unopened and undamaged, you are eligiblefor a full refund.
In the case when the packaging has been opened and the product has been used, you are eligiblefor a partial refund.
In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligiblefor a refund.
Please check our Terms of Service to see if you're eligible for a refund.
When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.
When an order includes free shipping, only the cost of the return shipping is handled by the customer.